Q: What all is included in the price of each item?
A: The price includes the requested rental time, setup, and breakdown of the item.
Q: Do you deliver to other cities?
A: Yes. Please look at the Service Area page for more information on fees. If your zip code is not listed please call our office for a quote.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Fundamental Rental cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 75´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please contact our office by phone. We have a very accomodating cancelation policy.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 5 days prior to your rental date. If you cancel between 2-4 days prior to your rental you will be given a raincheck that is good for 1 year.
Q: How big are the jumps?
A: Most of our jumps are significantly larger than your average bounce house. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We prefer to set up on Grass. It is the best surface for our jumps, and it takes us far less time to prep the area during installation. We will setup on dirt, asphalt, and concrete, but it requires more tarps, different anchors, and a lot more time to setup safely so we do charge an additional fee. Sorry, we can´t set up on any type of rocks or gravel as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: What is your cancelation policy?
A: You are welcome to cancel 7 days prior to your event and recieve a full refund of your deposit. If you cancel after that period you will recieve a rain check for your deposit which you can use on your next rental. Once the equipment is delivered and setup payments are non-refundable. If we canel your reservation for bad weather or unsafe conditions you will recieve a full refund.
Still have a question? Please call our office.